What is the first phase of an emergency call?

• A. Dispatch
• B. Preparation
• C. Assessment
• D. Response

Answer: (B)

The first phase is preparation. This step matters because you set up everything you’ll need before calling for help. Preparation means quickly gathering key details and ensuring you and the scene are safe: your exact location, a contact number, what happened, how many people are affected, the current condition of those involved, and any hazards present. It also includes deciding what resources might be needed and getting ready to communicate clearly and calmly with the dispatcher. With this groundwork, you can provide precise information fast, which helps the dispatcher send the right help without delays. After preparation, the process moves on to assessing the situation, dispatching responders, and then the actual response on scene.